Terms

1. The service

THEEM designs digital invitations: static cards (image and PDF files) and interactive invitations hosted at a private link on theem.digital. What each package includes is stated on the pricing page at the time of ordering, which is the reference.

2. Ordering and payment

Prices are in Qatari riyals and include everything except items marked as add-ons. Payment is by card through the secure Whop gateway; THEEM never sees or stores your card details.

Packages marked “50% deposit” start with half the price; the balance is due when you approve the final version and before publishing or delivery.

Work starts once payment arrives and the essential details (names, date, venue) are received.

3. Delivery and timing

Delivery times per package are on the pricing page and count from the moment the details are complete, not from payment alone. Rush orders use the “express delivery” add-on and depend on studio availability.

Static cards are delivered as files on WhatsApp or e-mail. Interactive invitations are delivered as a public link plus a private RSVP board.

4. Revisions

Each package includes a set number of revision rounds. A revision corrects names, dates, colours and texts within the same design; a complete change of design is a new order or a price agreed separately.

Premium and the wedding site: up to 5 design rounds; text and time edits stay open until the event day.

Check names and dates before approving; errors found after publishing or final delivery are handled as an extra revision round.

5. Cancellation and refunds

Before work starts: full refund within 48 hours of payment (less any payment-gateway fees).

After work starts: the deposit, or 50% of the price, is non-refundable as it covers design time. Files or links delivered as final are not refundable.

If THEEM cannot complete an order for reasons on its side, everything paid is refunded.

Sketches and revisions the studio has started are non-refundable, as they are design time spent on your order.

6. Hosting of interactive invitations

Your invitation link stays live for up to 12 months after the event date and can be extended on request. After that the link may be switched off and RSVP data deleted.

The RSVP board is yours through a secret link; keep it to the people who need it.

7. Content and rights

You are responsible for the accuracy of names and texts and for your right to use any photo or logo you send us.

THEEM’s designs and openings remain the studio’s intellectual property; you receive the right to use your invitation for your occasion without limits, but not to resell it or adapt the files for another occasion.

THEEM shows your invitation as an example of its work only if you opt in when ordering, and only with the names hidden. You can withdraw that permission at any time by writing to us.

8. Support

Support is on WhatsApp and e-mail on working days. The WhatsApp assistant answers immediately and hands over to the team when needed; the team replies within one working day.

These terms are governed by the laws of the State of Qatar.

These terms are written in Arabic and English; if the two differ, the Arabic text prevails.

9. If the link fails on the event day

If your interactive invitation link fails for a reason on our side on the event day or within the 48 hours before it, we immediately send you a backup copy of the invitation (image or PDF) to share with your guests, and fix the link as our top priority.

If the link stays down for more than 3 continuous hours on the event day for a reason on our side, you may choose a refund of 50% of the interactive invitation’s price or a free invitation design for a future occasion. Outages outside our control (a general internet outage, blocking by a telecom provider) are not included, but we always help with the backup copy.

10. Payment disputes with your bank

Please contact us first to fix any problem; most are solved within a day. Opening a dispute (chargeback) with your bank on a payment for an order in progress or delivered pauses work on the order and suspends the link until the dispute is settled, and we give the bank the order, delivery and related conversation records.

11. Your guests’ data

As the host you are responsible for sharing the link and the RSVP board, and for using your guests’ data that reaches you through the invitation (names, replies, messages) for the occasion only. THEEM keeps it on your behalf and deletes it automatically 12 months after the event, or earlier on your request.

12. Complaints and suggestions